Privacy Policy

Effective Date: April 7, 2026
Last Updated: April 7, 2026

1. Introduction

This Privacy Policy explains how Excelsior Law of New Mexico (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our services involving family matters, creditor rights, debt collection, and financial obligations, including services provided in the State of New Mexico.

We comply with applicable federal laws, including the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and Gramm-Leach-Bliley Act (GLBA), as well as applicable New Mexico laws.

2. Scope of This Policy

This Policy applies to:

  • Consumers and debtors
  • Family members, co-signers, and authorized representatives
  • Website visitors and communication recipients, including SMS users

3. Information We Collect

We may collect:

A. Identifying Information

  • Name
  • Address
  • Phone number
  • Email address
  • Social Security Number (where legally required)

B. Financial Information

  • Account details
  • Debt and payment history
  • Credit-related data

C. Family / Related Party Information

  • Spouse or family contact details (as permitted by law)
  • Co-signer/guarantor information
  • Estate or probate-related records

D. Technical Information

  • IP address
  • Device/browser data
  • Website usage

4. How We Collect Information

We collect information from:

  • You directly
  • Creditors or clients
  • Credit reporting agencies
  • Public records
  • Third parties as legally permitted

5. Use of Information

We use personal information to:

  • Provide and manage services
  • Collect debts and enforce creditor rights
  • Communicate with you (including SMS)
  • Comply with legal obligations
  • Prevent fraud

6. Disclosure of Information

We may share information with:

  • Creditors
  • Credit bureaus
  • Attorneys and courts
  • Service providers
  • Government agencies

We do not sell personal information and do not share data for marketing purposes.

7. Communications & Family Contact (FDCPA Compliance)

  • We may contact third parties only to obtain location information
  • We do not disclose debt details to unauthorized persons
  • We comply with all communication timing and frequency restrictions

8. SMS Communications and Opt-In

SMS OPT-IN LANGUAGE

By signing up for text messages, you agree to receive informational messages (appointment reminders, account notifications, etc.) from Excelsior Law of New Mexico at the number provided. Message frequency varies. Msg & data rates may apply. If you require assistance, reply HELP, or you can call (505) 830-6563 or email us at scheduling@excelsiorlawnm.com to reach our office. You can opt-out at any time by replying STOP. View our Privacy Policy.

9. SMS TEXTING PRIVACY POLICY

Effective Date: June 03, 2025

9.1 Data Security and Information Handling

Excelsior Law of New Mexico uses industry-standard safeguards to protect your personal information. However, no transmission over mobile networks is completely secure, and use of our services is at your own risk.

You are responsible for maintaining the confidentiality of your information and must notify us of any unauthorized use.

9.2 Privacy Policy (SMS-Specific)

We collect personal information when you:

  • Sign up for SMS through our Consult Request Form
  • Communicate via text
  • Use our services

This may include:

  • Name
  • Phone number
  • Account details
  • Any information you provide via text

We use this information to:

  • Provide services
  • Send notifications
  • Process transactions
  • Meet legal obligations

We do not sell or share SMS data for marketing purposes.

9.3 Data Protection

We use:

  • Encryption
  • Secure servers
  • Access controls
  • Third Party Monitoring Service

to protect your information from unauthorized access or disclosure.

9.4 Explicit Non-Sharing of Information

Excelsior Law of New Mexico does not share, sell, rent, or distribute your personal data to third parties for marketing purposes.

Information is only shared when necessary to:

  • Deliver services
  • Comply with legal requirements

9.5 Opt-Out Instructions

You may opt out at any time by replying:

  • STOP
  • UNSUBSCRIBE

You will be removed promptly from SMS communications.

9.6 Changes to SMS Policy

We may update this policy periodically. Updates will be posted with a revised date. Continued use of SMS services constitutes acceptance.

9.7 Contact Information

For SMS privacy concerns:

Excelsior Law of New Mexico
2440 Louisiana Blvd NE Ste 530
Albuquerque, NM 87110
Phone: (505) 830-6563
Email: scheduling@excelsiorlawnm.com

10. SMS TEXTING TERMS AND CONDITIONS

Effective Date: June 02, 2025

By signing up for text messages, you agree to receive informational messages (appointment reminders, account notifications, etc.) from Excelsior Law of New Mexico at the number provided. Message frequency varies. Msg & data rates may apply. If you require assistance, reply HELP, or you can call (505) 830-6563 or email us at scheduling@excelsiorlawnm.com to reach our office. You can opt-out at any time by replying STOP.

11. Data Retention

We retain information only as long as necessary for:

  • Legal compliance
  • Debt collection and enforcement
  • Dispute resolution

12. Your Rights

You may:

  • Access your data
  • Request corrections
  • Dispute debts
  • Request deletion where permitted

13. Data Breach Notification (New Mexico)

We will notify affected individuals in accordance with New Mexico law in the event of a data breach.

14. Children’s Privacy

We do not knowingly collect data from minors except where legally required.

15. Changes to This Policy

We may update this Privacy Policy periodically.

16. Contact Information

Excelsior Law of New Mexico
2440 Louisiana Blvd NE Ste 530
Albuquerque, NM 87110
Phone: (505) 830-6563
Email: scheduling@excelsiorlawnm.com

 

Terms and Conditions

Effective Date: April 7, 2026
Last Updated: April 7, 2026

1. Acceptance of Terms

By accessing or using the services provided by Excelsior Law of New Mexico ("we," "us," or "our"), located at [2440 Louisiana Blvd NE Ste 530 Albuquerque, NM 87110], you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms apply to all users of our services, including visitors to our website, those receiving SMS communications, and clients who utilize our legal services.

2. Changes to the Terms

We reserve the right to modify or update these Terms at any time. Any changes to the Terms will be effective immediately upon posting on this page, with the "Last Updated" date reflecting the revision date. We encourage you to review these Terms regularly.

3. Use of Services

A. Eligibility

You must be at least 18 years old and capable of entering into a binding legal agreement to use our services. If you are under 18, you may not use our services without the involvement of a parent or guardian.

B. Account and SMS Registration

When you sign up for our services, you may be required to provide personal information, including but not limited to, your name, contact details, and financial information. By providing this information, you agree to allow us to communicate with you via SMS and other methods related to the services we provide.

  • SMS Opt-In: By registering for text messages, you agree to receive informational messages such as appointment reminders, account notifications, or other service-related communications. Msg & data rates may apply.
  • You can opt-out at any time by replying "STOP" to any SMS message.

C. Proper Use of Services

You agree to use our services only for lawful purposes. You may not:

  • Violate any laws or regulations, including those in New Mexico or at the federal level.
  • Engage in fraudulent or unlawful activities.
  • Distribute malicious software or engage in cyber-attacks.
  • Attempt to circumvent any security measures or unauthorized access protocols.

4. User Responsibilities

You are responsible for:

  • Maintaining the accuracy of the information you provide to us.
  • Safeguarding your account details, passwords, and any other confidential information.
  • Immediately notifying us of any unauthorized use of your account or security breach.

We are not liable for any damage or loss arising from your failure to protect your account details.

5. Privacy and Data Collection

By using our services, you acknowledge and agree to our Privacy Policy, which explains how we collect, use, and protect your personal information.

  • We may collect personal information such as your name, address, phone number, email address, and financial details.
  • Your information is used to provide our services, manage communications, and comply with legal obligations.
  • We do not sell or share your personal data for marketing purposes.

For more detailed information on how we handle your personal information, please review our Privacy Policy.

6. SMS Terms and Conditions

A. Opt-In and Opt-Out

By signing up for SMS communications, you agree to receive text messages related to our services.

  • Opt-In: By providing your phone number and agreeing to receive SMS, you consent to receiving automated and informational messages (e.g., appointment reminders, account notifications).
  • Opt-Out: You can opt out at any time by replying "STOP" or "UNSUBSCRIBE" to any SMS message. You may also contact us directly at (505) 830-6563 or via email at scheduling@excelsiorlawnm.com.

B. Message Frequency and Data Rates

Message frequency may vary. Standard message and data rates may apply, depending on your mobile carrier.

C. Data Security

We use industry-standard security measures to protect your personal information related to SMS services. However, please note that no data transmission over mobile networks is guaranteed to be completely secure.

7. Intellectual Property

All content, materials, and intellectual property (e.g., trademarks, logos, service marks, text, graphics, software, etc.) provided by Excelsior Law of New Mexico are the property of Excelsior Law of New Mexico and protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our website or services without our prior written consent.

8. Limitations of Liability

To the fullest extent permitted by law, Excelsior Law of New Mexico shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including any loss of data, business interruptions, or damage to your device. Our total liability shall be limited to the amount you paid for our services.

9. Indemnification

You agree to indemnify and hold harmless Excelsior Law of New Mexico, its affiliates, employees, agents, and partners from any claims, damages, liabilities, costs, or expenses (including attorney’s fees) arising from your violation of these Terms, your use of our services, or any activity related to your account.

10. Termination

We reserve the right to suspend or terminate your access to our services at our sole discretion, without notice, for any violation of these Terms or for any other reason. Upon termination, you will no longer be authorized to access our services.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of law principles. Any legal action arising from these Terms shall be filed in the state or federal courts located in Albuquerque, New Mexico.

12. Contact Information

If you have any questions about these Terms and Conditions or our services, please contact us at:

Excelsior Law of New Mexico
2440 Louisiana Blvd NE Ste 530
Albuquerque, NM 87110
Phone: (505) 830-6563
Email: scheduling@excelsiorlawnm.com