Privacy Policy

Effective Date: April 7, 2026
Last Updated: April 7, 2026

1. Introduction

This Privacy Policy explains how Excelsior Law of New Mexico (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our services involving family matters, creditor rights, debt collection, and financial obligations, including services provided in the State of New Mexico.

We comply with applicable federal laws, including the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and Gramm-Leach-Bliley Act (GLBA), as well as applicable New Mexico laws.

2. Scope of This Policy

This Policy applies to:

  • Consumers and debtors
  • Family members, co-signers, and authorized representatives
  • Website visitors and communication recipients, including SMS users

3. Information We Collect

We may collect:

A. Identifying Information

  • Name
  • Address
  • Phone number
  • Email address
  • Social Security Number (where legally required)

B. Financial Information

  • Account details
  • Debt and payment history
  • Credit-related data

C. Family / Related Party Information

  • Spouse or family contact details (as permitted by law)
  • Co-signer/guarantor information
  • Estate or probate-related records

D. Technical Information

  • IP address
  • Device/browser data
  • Website usage

4. How We Collect Information

We collect information from:

  • You directly
  • Creditors or clients
  • Credit reporting agencies
  • Public records
  • Third parties as legally permitted

5. Use of Information

We use personal information to:

  • Provide and manage services
  • Collect debts and enforce creditor rights
  • Communicate with you (including SMS)
  • Comply with legal obligations
  • Prevent fraud

6. Disclosure of Information

We may share information with:

  • Creditors
  • Credit bureaus
  • Attorneys and courts
  • Service providers
  • Government agencies

We do not sell personal information and do not share data for marketing purposes.

7. Communications & Family Contact (FDCPA Compliance)

  • We may contact third parties only to obtain location information
  • We do not disclose debt details to unauthorized persons
  • We comply with all communication timing and frequency restrictions

8. SMS Communications and Opt-In

SMS OPT-IN LANGUAGE

By signing up for text messages, you agree to receive informational messages (appointment reminders, account notifications, etc.) from Excelsior Law of New Mexico at the number provided. Message frequency varies. Msg & data rates may apply. If you require assistance, reply HELP, or you can call (505) 830-6563 or email us at scheduling@excelsiorlawnm.com to reach our office. You can opt-out at any time by replying STOP. View our Privacy Policy.

☐ Opt-in for SMS

9. SMS TEXTING PRIVACY POLICY

Effective Date: June 03, 2025

9.1 Data Security and Information Handling

Excelsior Law of New Mexico uses industry-standard safeguards to protect your personal information. However, no transmission over mobile networks is completely secure, and use of our services is at your own risk.

You are responsible for maintaining the confidentiality of your information and must notify us of any unauthorized use.

9.2 Privacy Policy (SMS-Specific)

We collect personal information when you:

  • Sign up for SMS through our Consult Request Form
  • Communicate via text
  • Use our services

This may include:

  • Name
  • Phone number
  • Account details
  • Any information you provide via text

We use this information to:

  • Provide services
  • Send notifications
  • Process transactions
  • Meet legal obligations

We do not sell or share SMS data for marketing purposes.

9.3 Data Protection

We use:

  • Encryption
  • Secure servers
  • Access controls
  • Third Party Monitoring Service

to protect your information from unauthorized access or disclosure.

9.4 Explicit Non-Sharing of Information

Excelsior Law of New Mexico does not share, sell, rent, or distribute your personal data to third parties for marketing purposes.

Information is only shared when necessary to:

  • Deliver services
  • Comply with legal requirements

9.5 Opt-Out Instructions

You may opt out at any time by replying:

  • STOP
  • UNSUBSCRIBE

You will be removed promptly from SMS communications.

9.6 Changes to SMS Policy

We may update this policy periodically. Updates will be posted with a revised date. Continued use of SMS services constitutes acceptance.

9.7 Contact Information

For SMS privacy concerns:

Excelsior Law of New Mexico
2440 Louisiana Blvd NE Ste 530
Albuquerque, NM 87110
Phone: (505) 830-6563
Email: scheduling@excelsiorlawnm.com

10. SMS TEXTING TERMS AND CONDITIONS

Effective Date: June 02, 2025

By signing up for text messages, you agree to receive informational messages (appointment reminders, account notifications, etc.) from Excelsior Law of New Mexico at the number provided. Message frequency varies. Msg & data rates may apply. If you require assistance, reply HELP, or you can call (505) 830-6563 or email us at scheduling@excelsiorlawnm.com to reach our office. You can opt-out at any time by replying STOP.

11. Data Retention

We retain information only as long as necessary for:

  • Legal compliance
  • Debt collection and enforcement
  • Dispute resolution

12. Your Rights

You may:

  • Access your data
  • Request corrections
  • Dispute debts
  • Request deletion where permitted

13. Data Breach Notification (New Mexico)

We will notify affected individuals in accordance with New Mexico law in the event of a data breach.

14. Children’s Privacy

We do not knowingly collect data from minors except where legally required.

15. Changes to This Policy

We may update this Privacy Policy periodically.

16. Contact Information

Excelsior Law of New Mexico
2440 Louisiana Blvd NE Ste 530
Albuquerque, NM 87110
Phone: (505) 830-6563
Email: scheduling@excelsiorlawnm.com